Returns & Exchanges
How do I return or exchange my device?
Devices eligible for a refund or exchange must be returned through the original point of sale or an authorized retailer. If you purchased your device at a conference, expo, or trade show, please contact the retailer directly for assistance with returns or exchanges. If you purchased your device on our website, click here.
If you're uncertain about the authenticity of a third-party seller, feel free to reach out to us at info@infera-us.com.
If my device isn’t working how do I get a replacement?
INFĒRA is proud to offer a warranty on all of our devices. Your device is only eligible for a warranty if it was purchased from an authorized retailer. Learn more about our warranty program or file a warranty claim here.
Can I return my device if I purchased it online?
Only INFĒRA products that were directly purchased from our online store can be returned to us.
INFĒRA products must be returned within 7 business days from the date they were received.
To process a return please contact Customer Service at +1 (866) 698-2181