Q: What is your return policy?

Skincare product: 

We do not accept returns, as we cannot and will not reuse anything that is returned to us due to the nature of all our products. If you are unhappy with the product or did not receive what you expected, please contact us.

If you are reporting a product issue, please check out our "Product Issues" section for most common questions regarding our products.

If you have any additional questions, please don't hesitate to let us know! We're here for you.

INFERA devices: 

We accept returns for all of our INFERA devices purchased through the app within 30 days of the purchasing date. 

If you purchased your INFERA device through a third party authorized seller, please contact the third party to learn about their return policy. For a list of authorized retailers, please contact customer Care.