As there has been little clinical research done on red light therapy treatments for pregnant or nursing subjects, do not use the device if pregnant or lactating before consulting with your healthcare provider.

INFĒRA uses only the red and near infrared wavelengths that are clinically-proven to be effective and safe. However, we always recommend consulting with your healthcare provider for specific questions about your health conditions.

Devices are not intended to cure or diagnose any medical conditions. Use of these devices help promote healthy skin, strong muscles, and overall health and wellness through optimizing cellular function. 

Devices are intended to be used in home and commercial environments. Operation is intended by the user/patient.

Terms

Contraindication is a specific situation in which a drug, procedure, or surgery should not be used because it may be harmful to the person. 

• Do not use the device if you are photosensitive.
• Do not use the device if using topical, oral, or injectable steroids.
• Do not use the device during the healing period post Lasik eye surgery.
• Do not use the device if pregnant or lactating, users should consult their physician with any questions.

Precaution is a measure taken in advance to prevent something dangerous, unpleasant, or inconvenient from happening.

• Red and Near Infrared (NIR) light can aid detoxification symptoms, make sure to follow treatment guidelines list in the manuals.
• Near Infrared (NIR) at 850 nm may aid hyper-pigmentation; discontinue use if this is a concern.
• Post-surgery users should consult a physician prior to use.
• Users who have had laser hair removal could experience hair regrowth.
• Users with cancer or history of cancer should consult their physician prior to use.
• Users with pre-existing health conditions should consult their physician prior to use.
• Users with hyperthyroidism should consult with their physician prior to use, as use could increase symptoms.
• Users with black pigmented tattoos could experience skin blistering. Blistering can occur by inadvertent heating of the iron oxides and/or the metal salts in the tattoo’s black pigment. Tattoo locations can be covered prior to your treatment.
• Users with herpes virus could experience activation of dormant virus with use.
• Users taking medications such as Tetracycline, Digoxin, Retin A, and/or other photosensitive drugs, are recommended to consult with your healthcare provider prior to use.
• Users with a history of facial fillers and Botox injections should consult their dermatologist prior to use.
• Users with breast implants should consult their plastic surgeon prior to use.

No, you cannot overuse your device as long as it is in motion on your skin. Light therapy is generally safe with no known side effects. Avoid keeping the device steady in the same spot on your skin for more than 60 seconds, as overheating may cause skin irritation. Instead, continuously move your device in long or circular motions.

Use your INFĒRA mini along with your eye cream routine. Massage gently the are around your eyes for 20-30 seconds with the red light mode and then use the blue light mode for another 20-30 seconds.

When using INFĒRA for pain relief, you can use the device directly to the affected area, with or without any type of pain relief cream or gel. First, apply the pain relief cream to the affected area. Once the product has been applied to the skin, exert light pressure while slowly gliding the device along the skin in small, circular motions. Treat each pain area for 5 to 10 minutes, or as needed, until relief in pain has been achieved

For optimal results, use the device at least three times a week for the initial 30 days, and then continue with a minimum of 30 minutes per week thereafter. Treat each area of the face, neck, or body for 2 to 3 minutes. You can incorporate the device into your daily skincare routine, by using it a few times a week or even once a week, as long as you achieve your weekly 30-minute minimum goal. It is permissible to use your INFĒRA device more than the recommended frequency. Remember, consistency is key!

Yes. It is recommended to hydrate your skin after using the device.

With the our new glass head, you can now use your INFERA with your favorite cream or serum. You may apply Cream or serum on the glass head and use with the device directly on your face. Please clean glass head after every use with a wet cloth.

We do not recommend to use the device over your makeup, as the device is most effective on clean skin. Also, makeup will leave dirt and residue inside the machine that can then be transmitted back onto your skin and into your pores in later sessions.

The INFERA Face and Body device combines LED red and infrared light therapy with topical heat. The light waves can penetrate up to 850 NM inside your skin, suitable to be used in most areas of your body, please avoid using your device around the eyes.

The INFĒRA Mini is designed to treat delicate areas of your skin, such as the area around your eyes. The INFĒRA Mini provides four different technologies to improve the skin around your eyes: Red Light Therapy, Blue Light Therapy, High-Frequency Vibrations and Thermal Heat. To learn more about how to use your device, watch our short video tutorial here.

The INFERA Face and Body device combines LED red and infrared light therapy with topical heat. The light waves can penetrate up to 850 NM inside your skin, suitable to be used in most areas of your body, please avoid using your device around the eyes.

The INFĒRA Mini is designed to treat delicate areas of your skin, such as the area around your eyes. The INFĒRA Mini provides four different technologies to improve the skin around your eyes: Red Light Therapy, Blue Light Therapy, High-Frequency Vibrations and Thermal Heat. To learn more about how to use your device, watch our short video tutorial here.

The devices should be charged overnight or for 6 uninterrupted hours prior to the first use.

The devices operates through a smart sensor, helping to reserve battery when the devices are not active. The devices will not emit heat or light if they are not in contact with your skin.

Yes, the INFĒRA devices work on 100-240v (rated voltage), so you can use it anywhere in the world, with the appropriate adapter.

INFĒRA Face and Body: When the device is turned on and in full contact with your skin, the device's head will emit red and Infrared LED light therapy.

INFĒRA Mini: When the device is turned on and in full contact with your skin, the device's head will emit red/blue LED light therapy. watch our video Tutorial to learn how to alternate between the Blue and Red Mode.

BLU Device: When the device is turned on and in full contact with your skin, the device's head will emit blue LED light therapy.

Red light: Delivered at 660nm, red light is readily absorbed by surface tissues and cells, leading to enhanced skin health and healing.

Near-infrared Light: Delivered at 850nm, near infrared (NIR) light is invisible to the human eye, and penetrates into deeper tissues, leading to enhanced recovery and inflammation support.

How can shining light on your body have these positive health effects? This article is about how red light therapy works. We’ll explain how healthy light can improve cellular function and ATP energy production. Red light therapy can also have an anti-inflammatory effect and improve blood flow. We’ll also cover how red light therapy can have a positive effect on a person’s sleep, skin, fitness, mental acuity and overall well-being.

Are red light therapy devices different from infrared (IR) heat lamps? Yes, they are significantly distinct, with a major differentiating factor being the emphasis on heat production in the latter, as implied by its name. Red light therapy devices focus on delivering specific wavelengths of light for therapeutic benefits, while infrared heat lamps primarily generate warmth.

Does light therapy really work? Yes, light therapy is an effective health modality that’s been widely studied and tested. Check out this post to learn more about the science behind light therapy, and how a light therapy treatment affects your body at a cellular level.

INFERA's skincare products are formulated with high-quality ingredients that act as photoreceptors during light therapy sessions. These ingredients absorb light energy, enhancing their effectiveness in promoting skin healing and rejuvenation.This synergy stimulates processes like collagen production and skin renewal.

The INFERA skincare line comprises:​

• Multi Peptide Eye Cream​
• Active Vitamin C Serum​
• Hyaluronic Boosting Serum​
• Super Lift Cream​
• AHA Repair Serum​

Each product is designed to address specific skin concerns and is optimized for use with INFERA's light therapy devices.

INFERA products feature a blend of potent ingredients, including:​

• Peptide Complex: Supports collagen production and skin firmness.​
• Hyaluronic Acid: Provides deep hydration and plumps the skin.​
• Vitamin C: Brightens the complexion and offers antioxidant protection.​
• Amino Acids: Aid in skin repair and elasticity.​
• Calendula and Chamomile Extracts: Soothe and calm the skin.​

These ingredients work synergistically to enhance skin health and appearance.

Absolutely. While INFERA products are optimized for use with light therapy devices to enhance their effectiveness, they can also be used independently as part of your regular skincare regimen.​

No. INFERA is a cruelty-free brand. We do not test on animals, and we are committed to ethical, humane practices in every step of development and production.

You can purchase INFERA skincare products directly from our official website at www.infera-us.com.
They are also available through the INFERA Mobile App, where you can easily shop, manage your skincare routine, track your progress, and access exclusive app-only offers

You can extend your coverage by purchasing our INFĒRA CARE package which will cover your device against accidental damage such as water damage.

Per the INFĒRA Warranty, your replacement product is absolutely free. We provide a return label via email for you to mail the damaged device back to us. Your only out of pocket expense includes a processing, shipping & handling fee of $89.99 (For shipments within the U.S. only) for the brand new INFĒRA device to be mailed back to you.

For international shipments ONLY:

Shipping a replacement internationally costs $149.99, however shipping fees may vary depending on location. Potential customs/brokerage fees may be applied by your shipping carrier at their own discretion.

The warranty does not cover mistreatment or misuse of the product and will not cover instances, such as the logo rubbing off due to normal wear and tear. We reserve the right to refuse warranty replacement if such is the case.

INFĒRA is proud to offer a Lifetime manufacturer’s warranty on all of our devices. The warranty covers any manufacturing or workmanship defects, such as non working lights and battery failure. Learn more here.

The Lifetime warranty is non transferable and is exclusive only to the registered customer.

INFĒRA products are warranted against defects in material and workmanship at the time of manufacture with a lifetime warranty. If your product arrives missing parts, we require a replacement request be made within the first 90 days from the purchase date. If you are experiencing any sort of difficulties with a product, we encourage you to call our Customer Care Center at +1 (866) )698 2181 or email us at info@infera-us.com. 

Our systems will reflect the same location and processing times as your carriers– we pull the delivery information from your tracking number. Once an order has shipped from our warehouses, the carrier will have the most up-to-date information on where your order is. 

The carrier information can be found under "Tracking number" in the "Orders" tab. Clicking on the tracking number will take you to our systems tracking history and display the carrier (UPS, FedEx). 

We regularly ship our products to many countries worldwide and all shipping options are calculated during checkout.

*IMPORTANT* when an order is shipped internationally, it may be subject to additional import taxes, customs duties, and/or fees imposed by the destination country. These fees are NOT included in our checkout prices and we are unable to calculate these import fees, as INFĒRA does not apply them to your order. If applicable, these charges are the responsibility of the recipient and will typically be due once the shipped goods arrive at the country of destination prior to delivery. For further information, we recommend contacting your local customs office.

Yes, all of our products can be shipped to a P.O. box via USPS.

The shipping fees will be calculated at the check out based on the delivery time that you have selected and your location. 

Once the fulfillment center finishes processing your order, delivery typically takes 2-5 business days depending on the shipping carrier and your location.

For subscription items, your products will ship within 2-3 business days of your subscription date.

When your order ships, you'll receive an email with a link to your tracking information. As soon as we get more details from the carrier, you'll see the tracking history updated on that page

If your order hasn’t arrived within the estimated delivery time, first check your tracking details via your order confirmation email. If your package is delayed beyond the expected timeframe or appears lost, contact our support team, and we’ll assist you in locating your order or issuing a replacement.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Payments are securely processed through Shopify Payments for a smooth and safe checkout experience.

Yes! We support express checkout options like Apple Pay, Google Pay, and Shop Pay—perfect for a fast, one-tap purchase on mobile or desktop.

Yes, absolutely. Devices can be returned within 14 days of purchase for a full refund. The device must be in its original condition and free of accidental damage such as cracks, drops, or water exposure.

Yes, unopened skincare products in their original, sealed packaging can be returned within 14 days of purchase for a full refund. For hygiene and safety reasons, we can’t accept returns of opened or used products.

Just email our support team at info@infera-us.com. We’ll guide you through the steps and make sure everything is handled quickly and smoothly.

This policy only applies to purchases made directly through our website or app. If you bought your device or skincare from a third-party retailer, please contact them for their return policy. That said, we’re always here to help if you run into any issues—just reach out.

Once your return is approved and received, refunds are typically processed within 5–7 business days. Depending on your bank, it may take a few extra days for the funds to reflect on your statement.

We offer a limited lifetime warranty that covers any manufacturing defects or malfunctions—so if something goes wrong due to a production issue, we’ve got you covered.

However, this warranty does not cover accidental damage such as drops, cracks, or water exposure.

If you’re looking for extra peace of mind, we also offer INFERA Care, an optional protection plan that covers accidental damage. It’s a smart way to protect your investment and stay consistent with your treatments—no matter what life throws at you.

For more details or to add INFERA Care to your order, visit our Support page or contact our team.